RETURN AND REFUND POLICY

Dine and Shine

At Dine and Shine, we aim to deliver high-quality home and kitchen products. Please read our return and refund policy carefully before placing your order.

1. Return Eligibility

We only accept returns under the following condition:

• The item received is damaged or defective
  
• A clear unboxing video is recorded at the time of opening the parcel
  

No return or refund will be accepted without proper video proof.

2. Unboxing Video Requirement

• The video must be recorded from the start (before opening the package)
  
• The parcel label and packaging must be clearly visible
  
• The damage/issue must be clearly shown in the video
  

This helps us verify the issue and process your request quickly.

3. Return Request Process

Contact us within 24 hours of delivery

• Share your order number and unboxing video proof
  
• Our team will review your request and respond within 1–2 working days

4. Refund Policy

• If your claim is approved, you will receive:

Full refund OR Replacement product (based on availability)

• Refunds will be processed within 5–7 working days

5. Non-Returnable Cases

We do not accept returns or refunds if:

• You change your mind after purchase
  
• The product is not damaged
  
• No unboxing video is provided
  
• The request is made after the given time frame

6. Important Notes

• Please handle the parcel carefully while recording the video
  
• Do not use the product if it is damaged—report immediately
  
• Dine and Shine reserves the right to reject any claim that does not meet the above conditions

At Dine and Shine, we aim to deliver high-quality home and kitchen products. Please read our return and refund policy carefully before placing your order.

1. Return Eligibility

We only accept returns under the following condition:

• The item received is damaged or defective
  
• A clear unboxing video is recorded at the time of opening the parcel
  

No return or refund will be accepted without proper video proof.

2. Unboxing Video Requirement

• The video must be recorded from the start (before opening the package)
  
• The parcel label and packaging must be clearly visible
  
• The damage/issue must be clearly shown in the video
  

This helps us verify the issue and process your request quickly.

3. Return Request Process

Contact us within 24 hours of delivery

• Share your order number and unboxing video proof
  
• Our team will review your request and respond within 1–2 working days

4. Refund Policy

• If your claim is approved, you will receive:

Full refund OR Replacement product (based on availability)

• Refunds will be processed within 5–7 working days

5. Non-Returnable Cases

We do not accept returns or refunds if:

• You change your mind after purchase
  
• The product is not damaged
  
• No unboxing video is provided
  
• The request is made after the given time frame

6. Important Notes

• Please handle the parcel carefully while recording the video
  
• Do not use the product if it is damaged—report immediately
  
• Dine and Shine reserves the right to reject any claim that does not meet the above conditions